COUTURE

Returns & Exchanges

 

What is your return policy?
If for any reason you are not satisfied with an item, you may submit a return or exchange request to us at Orders@ModelHouseCouture.com. You must submit your request within 7 days from the date you receive your item(s).  You will have 48 hours from the date you submitted your return/exchange request to ship your item(s) back to us.  Please specify whether you would like a refund, store credit or if you are requesting an item or size exchange. 

Final sale items excluded, Please note all sales are final for reduced price items, Buy 1 Get 1 Free, Shoes Under $20, Rebirth, accessories and swimwear/lingerie. Shipping and handling fees are non-refundable. The buyer is responsible for return shipping fee. We cannot accept any worn, washed or altered items. 

Can I still return an item without tags or I no longer have the shoeboxes?
All items returned with damaged packaging or without the original shoe box or tags will be accessed a 50% restocking fee which will be taken out of the funds scheduled to be returned to you, store credit or cost of your exchanged item. 

What is the status of my return or exchange?
Refunds are processed within 15 business days after our receipt of return package. The returned parcel remains your responsibility until it arrives to us, so remember ask for proof of postage/delivery in case it goes missing.  Once your return / exchange is processed, you will be emailed with a confirmation.

 

Here are the steps to return your item(s):

 

1. Email Orders@ModelHouseCouture.com and notify us of your return/exchange request. 

2. Complete Product Return & Exchange Form (Section 1). >Download Here < Make sure the form is filled out with your order number and placed in your returns parcel.

(Please Note: We can not process your return without these details)

 

3. Please return your item in brand new condition.  Original tag or shoe box is required to receive full refund/store credit or exchange.  The package remains your responsibility until it is delivered to and signed for by a MHC representitive, it is a good idea to wrap or protected your shoe boxes with suitable packaging and ask for proof of delivery when shipping.  Damaged shoe boxes, or unwrapped or untagged items will be subject to a 50% restocking fee.  If items are worn, washed, altered, dirty, smell like heavy perfume/cologne or stained, we will return the item back to you. 

 

4. Always keep a record of your return tracking numbers.  Refunds are processed within 15 business days after the receipt of package. Refunds will be credited via the original payment method.  Refunds may take three (3) to fifteen (15) business days to post to your account, depending on your bank and/or credit agency.  If you do not receive your refund within fifteen (15) business days of our receiving your package, please email us at returns@modelhousecouture.com with your order information.  If a package is refused or undeliverable, it is the buyer's responsibility to contact us to request reshipment, otherwise packages will be processed as a return.  Reshipments will incur a reshipping fee.  Always keep a record of your return tracking numbers and receipts

Returns are subject to a shipping deduction per item if any free shipping promotions were applied.